Who We Are
Festival Networks is operated by Opilio Technology Ltd, a company registered in England and Wales. Our website is festivalnetworks.com. When we refer to "we", "us" or "our" in this policy, we mean Opilio Technology Ltd.
We take your privacy seriously. This policy explains what personal data we collect, why we collect it, and how we use it.
What Data We Collect
We collect the following types of data:
- Email addresses — if you sign up for our early access list or Inner Circle waitlist via the forms on our website.
- Chat interactions — when you use our AI concierge, the content of your conversation may be logged on our servers for the purpose of improving the service. We do not collect your name or contact details from chat sessions.
- Usage data — via Google Analytics, we collect anonymised information about how visitors use our website, including pages visited, time spent, device type and approximate location (country/city level). This data does not identify you personally.
- Technical data — standard server logs including IP address, browser type and referring URLs. These are retained for security and diagnostic purposes only.
How We Use Your Data
- Email addresses — to send you updates about Festival Networks, including platform launch announcements and festival news. You can unsubscribe at any time by replying to any email with "unsubscribe" in the subject line.
- Analytics data — to understand how people use our website so we can improve it. We use Google Analytics 4 for this purpose.
- Chat logs — to improve the quality of our AI concierge responses and identify common user needs. Logs are stored securely and are not shared with third parties.
Cookies
We use cookies on this website. Please see our Cookie Policy for full details. In summary:
- Google Analytics cookies — to track anonymised usage statistics.
- Preference cookies — to remember your cookie consent choice.
You can control cookies through your browser settings at any time.
Affiliate Links
Festival Networks participates in affiliate programmes including those operated by Booking.com, Skyscanner, World Nomads, GetYourGuide and others. When you click certain links on our website and make a purchase or booking, we may earn a commission. This does not affect the price you pay. Please see our Terms & Conditions for more information.
Third Party Services
We use the following third party services which may process your data:
- Google Analytics — usage analytics. Google Privacy Policy
- Anthropic — powers our AI concierge. Conversation data is processed by Anthropic's API. Anthropic Privacy Policy
- Fasthosts — our website hosting provider based in the UK.
Data Retention
We retain email addresses for as long as you remain subscribed to our communications. Chat logs are retained for up to 12 months. Analytics data is retained in accordance with Google Analytics default settings.
Your Rights (GDPR)
If you are located in the UK or European Economic Area, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to object to processing of your data
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at hello@festivalnetworks.com.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@festivalnetworks.com.
Opilio Technology Ltd, London, United Kingdom.